top of page

Frequently Asked Questions

What to Expect: The First Day

A family’s first day at childcare is often a mixture of excitement, nerves and possibly a few tears. To make the transition a little bit easier for you and your child, here are a few common questions (and answers) about what to expect on the first day and beyond.

  • What time should I turn up?
    Families are welcome to turn up anytime they please as they should have conducted orientation days before their start date and therefore know their way around and what to expect. We do like to encourage families to turn up on their first day at the time they would normally be dropping off their child going forward so they become used to that drop off time.
  • What do I need to bring?
    1) A backpack bag (into which you can place the following items) 2) A water bottle from which your child can easily drink. 3) Two sets of spare clothes. Some learning experiences can get messy, and children’s clothes can become wet during water play and during toilet training. 4) Any comforters and sleeping bag/blanket the child might need to make them feel more settled during rest, if needed.
  • What does Apples and Honey provide?
    1) All meals – morning tea, lunch and afternoon tea (and a small late snack for children who stay late). To protect the health and wellbeing of the children with allergies, we do not permit food to be brought into the centre. As we rent our spaces from North Shore Temple Emanuel, we do not offer pork nor shellfish. Our centre is also nut free. 2) A brightly coloured bucket hat 3) Sunscreen. A protective sun hat must be worn every day when playing outside and sunscreen must be applied. 4) Bedding/sheets and blankets for children who still have naps - children are set up on individual beds. The younger children (3-4 years), who no longer nap, have a rest each day after lunch. The older children (4-5 years) have a quiet time each day after lunch.
  • Who should I ask for when I arrive?
    When arriving on your first day the Centre Manager (or 2IC) and Room Leader will be there to greet you and settle your child in.
  • What will happen when I arrive?
    When families arrive they will be assisted to sign their child in, find their child’s locker and put their bag away as well as meeting the rest of the room educators if this didn’t happen during orientation. An Educator will settle the child in by taking them over to an experience, introducing them to the other children in the room. Sometimes mum and dad need some extra support and a tissue or two! We have a parent survival kit for that.
  • What is NSW Start Strong Affordable Preschool Fee Relief?
    From 2024, the NSW government will be trialling Start Strong Fee Relief for children turning 3 years old on or before 31 July 2024 and who are enrolled in an eligible long day care service or Multifunctional Aboriginal Children's service. The fee relief for this age group will be up to $500 per child per year. The trial is planned to take place for two years. This builds on the existing NSW Start Strong program, which provides fee relief to families with children aged 4 on or before 31 July 2024. The amount of fee relief remains the same as in 2023 (up to $2110 per year per child). As Apples and Honey is open 50 weeks in 2024, this amount is $42.20 per week over the 50 weeks. Families may only claim the Fee Relief at one centre. The Fee Relief is paid to Apples and Honey for the child and deducted from fees. A child who commences enrolment in the middle of the year and is enrolled for about 6 months, will receive approx. half the amount in Fee Relief i.e., $1,055
  • What is Child Care Subsidy (CCS)?
    The Federal government provides (CCS) to eligible families. The funding reduces the fees that eligible families pay for approved childcare. The Child Care Subsidy percentage you’re entitled to depends on your family’s income. Once approved CCS is paid directly to Apples and Honey for the child. Apples and Honey charges the family only the Gap Fee that is left after CCS has been deducted. The maximum amount of CCS is 90% for families earning up to $80,000. Families earning over $80,000 and under $530,000 may get a subsidy starting from 90%. Depending on their income, the subsidy will go down by 1% for each $5,000 of income they earn. To learn more about claiming the CCS, you can log into your MyGov account and complete an assessment task. You’ll need your registered CRN to do this.
  • Are families eligible for CCS and NSW Fee Relief
    Yes. The fee relief will have no impact on the amount of CCS families receive. See the case studies for a practical example of how the fee relief can be calculated.
  • My child seems upset, how do you settle them in after I leave?"
    If you leave after drop off and your child seems upset, a specific educator will stay close by to settle your child and help them feel safe in the new space. We can also call once they are settled and use StoryPark to communicate what activities your child is engaged in. Crying at drop-off is common and usually does not last long as your child becomes with familiar with their surroundings and makes connections with educators and other children.
  • What’s the best way to say goodbye to my child?
    If you have time it is comforting for your child when you take some time to settle them in rather than run off quickly at drop off. It is important to always say goodbye and remind your child that you will be back to get them later as this provides them with a sense of security especially when they see you at pick up time just like you promised.
  • What will you do with my child on their first day?
    The first day (and first few weeks) is all about building relationships between educators and other children. We will support your child in getting to know their new environment, encouraging them to engage in fun and creative experiences which are of interest to them.
  • Why is the National Quality Standard important?
    Our Educational Program and Practice is rated as "Exceeding" in the National Quality Standard. When a centre is assessed they are assessed under 7 Quality Areas as listed by the National Quality Framework as devised by ACECAA (Australian Children’s Education & Care Quality Authority). The NSW Department of Education assesses a centre and rates them as Working Towards, Meeting or Exceeding under each quality area. When considering a centre always ask about this rating.
bottom of page